Contact & Support

Contact us at support@prflow.ca. We aim to respond within 2 business days, Monday through Friday, excluding Canadian statutory holidays.

• the email address associated with your PRFlow account;
• a brief description of the issue and the page where it occurred;
• the approximate date of purchase for billing questions; and
• a screenshot of an error, if helpful and safe to share.

Never email your password, full payment card number, government identification number, or complete immigration application. PRFlow support will not ask for your password or full card details.

For duplicate charges, unauthorized payments, or refund requests, review our Refund & Dispute Policy and contact us using the email linked to your purchase.

We can help with the PRFlow product and generated document functionality. We cannot provide legal advice, immigration advice, determine eligibility, select an NOC code for you, or predict whether IRCC or another authority will accept a document.